Head of Operations

With a bold vision to transform industrial logistics, Bisedge is replacing diesel-powered equipment with electric solutions that are seamlessly integrated with cutting-edge digital fleet management technologies. As the exclusive partner of Linde Material Handling, a globally renowned OEM, Bisedge delivers high-performance, low-emission solutions to Africa’s leading multinationals. Operating across four countries with a workforce exceeding 1,000, Bisedge offers Product-as-a-Service models, including full outsourcing, leasing, and direct sales of electric forklifts - supported by skilled operators and innovative digital tools.

But Bisedge isn’t just about logistics; it’s a mission-driven organisation committed to real change. Aligned with the United Nations Sustainable Development Goals (SDGs), Bisedge actively reduces greenhouse gas emissions, champions inclusive hiring practices with a focus on gender diversity and elevates industrial sector standards through permanent employment contracts that ensure decent work and lasting impact.

About the role

The Head of Operations will play a critical leadership role at Bisedge, overseeing all operational activities in Nigeria - its largest and most sophisticated market - while also supporting expansion across West and East Africa. This includes ensuring the seamless rollout of operational models and standards across multiple geographies through close collaboration with Group Shared Services. The successful candidate will be responsible for delivering consistent fleet availability, uptime, and service excellence by implementing robust preventative maintenance regimes, overseeing real-time performance monitoring, and driving fast, data-informed problem-solving. A key focus will be on building and maintaining operational clarity through high-quality reporting, dashboards, and fleet analytics that support strategic decision-making and performance accountability.

Beyond fleet performance, the role encompasses the full scope of after-sales services, spare parts logistics, and warehouse operations. The Head of Operations will be charged with standardising operational protocols and embedding digital solutions such as Linde Connect across the business, driving asset connectivity and real-time operational insights. They will champion safety, service quality, and workforce welfare, ensuring compliance with regulatory standards while promoting Bisedge’s inclusive, mission-led culture. With operations at the heart of Bisedge’s promise to deliver high-performance, low-emission logistics, this role offers a rare opportunity to lead transformation at scale in a fast-growing pan-African business.

Key dimensions of the role

Lead Bisedge's national operations and support expansion in West and East Africa

The Head of Operations will provide strategic oversight and day-to-day leadership across all operational touchpoints in Nigeria, Bisedge’s most mature and dynamic market. This includes close coordination with Group Shared Services to support the company’s broader geographic expansion, ensuring operational models, standards, and learnings are successfully adapted and replicated in emerging markets across West and East Africa.

Ensure consistent fleet availability, uptime, and service levels

A core priority of this role is to guarantee that customers experience uninterrupted access to high-performing electric fleets. The Head of Operations will oversee preventive maintenance, real-time performance monitoring, and rapid issue resolution, ensuring maximum equipment uptime and adherence to stringent service-level agreements.

Oversee operational reporting and fleet performance analytics

The role requires the development and continuous improvement of data systems that capture, track, and visualise operational performance. This includes building high-quality, transparent reporting structures that enable leadership to make informed, data-driven decisions. The successful candidate will champion the use of dashboards, KPIs, and predictive analytics to drive operational efficiency and accountability.

Supervise after-sales service, spare parts, and warehouse operations

The Head of Operations will manage the entire after-sales value chain - from parts availability and inventory management to workshop performance and customer support. They will ensure that both central and decentralised warehouses operate with efficiency and integrity, minimising downtime and optimising supply chain performance across locations.

Standardise best practices across sites and geographies

As Bisedge scales, consistency becomes critical. The incumbent will design and enforce operational protocols and SOPs that deliver reliability and predictability across all operating sites. This includes training teams, auditing performance, and facilitating knowledge transfer to align practices across Nigeria and new markets.

Drive the implementation of digital fleet tools and analytics

Bisedge’s competitive edge is underpinned by digital innovation. The Head of Operations will be a key player in deploying and optimising tools such as Linde Connect, ensuring full fleet connectivity and real-time data capture. They will work closely with IT and Data teams to maximise the value of digital platforms for predictive maintenance, asset tracking, and operator performance.

Maintain safety, service quality, and labour standards

Upholding operational excellence means maintaining the highest standards of safety, service delivery, and workforce conditions. This includes enforcing safety protocols, ensuring compliance with labour laws, and promoting fair, inclusive workplace practices. The successful candidate will be a strong advocate for a values-driven approach that aligns with Bisedge’s mission and its commitment to the UN Sustainable Development Goals.

Skills and experience

Experience & Background

• 5+ years of proven multi-site operational leadership experience
• Skilled in data systems, dashboards, and reporting tools
• Strong people leadership and cross-functional alignment
• Experience in logistics, fleet services, or industrial operations
• Have a demonstratable background in operational excellence
• Advanced MS Excel and PowerPoint skills
• Must be qualified to degree level, ideally in Engineering or a related discipline

Skills & Attributes

• Systems Thinker – Builds and embeds scalable, repeatable systems for operational efficiency.
• Customer oriented – Committed to delivering exceptional service, enhancing the customer journey, and deepening account value.
• Talent Magnet – Skilled in identifying capability gaps, addressing persistent underperformance, and attracting high-potential, mission-aligned talent to elevate operational effectiveness.
• Change Leader – Leads teams through transformation with strategic clarity, while maintaining operational momentum and focus.
• Data-Literate – Applies analytics to inform sales strategy, forecast accurately, coach effectively, and optimise resource deployment.
• Quick Learner & Analytically Sharp – Excels at assimilating complex information, particularly in technical environments, and leveraging insights to drive performance.
• Strong Communicator & Trainer – Able to clearly articulate strategy, coach teams, and upskill talent to meet evolving demands.
• Exhibits Gravitas to Engage Stakeholders – Brings presence and credibility to Linde Material Handling and Senior Management.

Cultural Fit

• Demonstrates strong intellectual curiosity and a passion for continuous learning - thriving in complex, fast-evolving environments.
• Capable of leading through change with agility and calm, maintaining business continuity even amid transformation.
• Embraces a values-driven and collaborative culture, leading with integrity, humility, and a hands-on mindset.
• Exhibits high integrity and a strong work ethic, consistently doing what is right for the business, clients, and team.
• Passionate about developing people and building long-term capability, with a genuine interest in mentoring and growth.
• Fully aligned with an accountability-driven culture, where performance standards and organisational values go hand in hand.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At Millar Cameron, we are dedicated to supporting our Clients in building and supporting diverse and inclusive workplaces and culture, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Since 2007 Millar Cameron has specialised in sourcing leadership and keyperson talent across a number of industries, including agribusiness, international development, industrial, consumer, financial and professional services, private equity, and technology, media and telecommunications. Our mission and purpose is to positively contribute to the development of Africa, and other emerging markets, through the provision of people.